Monitoring and status
Incidents and maintenance
The incident lifecycle preserves a clear story from detection to resolution.
#Overview
The incident lifecycle preserves a clear story from detection to resolution.
#Tell the service story
An incident has state, impact, components, and chronological updates. Acknowledge marks ownership; resolve closes it after verified recovery. Merge combines incidents with the same cause.
Maintenance announces a planned window and can be disabled or removed. Publish understandable text without security details or internal identifiers.
#Manage an incident
Create it with exact impact and components.
Acknowledge when response begins.
Publish factual, timestamped updates.
Resolve after verification and add the useful summary.
#State lifecycle
| State | Meaning |
|---|---|
open | Incident open with visible impact. |
monitoring | Fix applied; stability is still being observed. |
resolved | Incident closed with a resolution time. |